Dispute Resolution and Customer Complaints Policy

Fat Pony Equestrian Apparel aims to deliver an excellent online shopping experience and we are keen to receive feedback if you feel the service has lacked, or you have suggestions for improvement in any way. To provide us with feedback, simply email fpequestrian@gmail.com. We endeavour to keep the customer at the forefront of the business, and aim to have the highest level of customer service and satisfaction possible.

Applicable Law

This site is created and controlled by Fat Pony Equestrian Apparel. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This site may be accessed throughout Australia and overseas. Fat Pony Equestrian Apparel makes no
representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

Other Sites

Fat Pony Equestrian Apparel is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Use of Cookies

Cookies are small pieces of information that your browser stores on your computer hard drive.

We use cookies to provide you site usage information as well as to assist us to improve and develop the
products and services we offer. Our cookies do not contain any personal identifiable information.

Third Party Sites

This site may contain links to third party sites. Fat Pony Equestrian Apparel is not responsible for the condition or content of those sites as they are not under Fat Pony Equestrian Apparel's control. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Fat Pony Equestrian Apparel of the sites or the products or services provided on the site.


You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Fat Pony Equestrian Apparel makes no representations or warranties of any kind, express or implied as to
the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither Fat Pony Equestrian Apparel, nor its affiliates, will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information. By using this site you agree to all terms and conditions as specified above.